Responsible Gaming Policy

Responsible gaming is an important part of our policy for serving Indian players. At 1win India, we pay close attention to problems that may arise as a result of gambling addiction. We believe it is our direct duty to protect players from excessive gambling behavior and to prevent minors from participating in gambling.

We want our service to be as comfortable and functional as possible and to fit perfectly as a form of entertaining leisure. Unfortunately, gambling, despite being a spectacular hobby, can become a problem for some players. We fully support internationally accepted responsible gaming principles and do everything possible to help our Clients enjoy safe and exciting gaming without losing control.

Keeping control

Gambling in a bookmaker’s office is entertainment, a way to spend leisure time, enjoy your favorite team’s match, and meet like-minded people among other betting participants. While enjoying matches and placing bets, it is important to remain cautious and remember:

Gambling is leisure, not a way to earn money, and you must never lose common sense;
If you lose, do not try to win back immediately, because there is always a chance to win next time;
Start the game only if you will spend only the readily available amount and no more;
Always pay attention to the time and amount of money you spend on the game.

Prevention of gaming addiction

For most people, gambling remains an entertaining form of leisure. However, a small group of players experience gaming addiction. Research shows that only a minor part of adults face this problem, but we still treat it with serious attention and encourage all betting participants to remember:

Gambling is based on the law of probability, so there are no “formulas” or “systems” that guarantee winning;
The wish to play must come exclusively from you;
Gambling is entertainment, not a way to get rich quickly or to pay debts;
Always monitor how much money you spend on gambling;
Always know the rules of the game when you play.

It can be difficult to distinguish healthy enthusiasm from harmful addiction, but there are warning signs that may indicate a problem.

Self-check: 10 questions

Answer the 10 questions below. If at least 5 answers are “yes,” there is a high probability that you already have a gaming addiction:

Are you seriously involved in gambling?
Are the amounts of your betting constantly increasing?
Do you borrow money for gambling?
Do you often play longer than you planned?
Do frequent visits to the betting office adversely affect your reputation?
Do you experience irritation or disappointment when you are not able to participate in betting?
Is participation in gambling a way to escape problems for you?
Do you often have to win back?
Did you try to control the amount of betting and time spent in the gambling venue but in vain?
Don’t you tell your relatives about your passion for gambling?

Advice to control gambling

To help keep gambling under control, we recommend:

Define in advance how much time you will spend playing in the betting office;
Determine the maximum amount you are ready to lose and do not exceed it;
Never borrow money for gambling;
Try to find a new hobby and combine it with the game;
Never visit gambling venues in a bad mood, when depressed, or when emotionally unsettled.

Self-exclusion from the game

Self-exclusion gives you an opportunity to take a break from gambling, reduce the risk of harmful behavior, and access support resources that promote responsible gaming and personal well-being.

If you wish to self-exclude, contact our customer support with the following conditions in effect:

Immediate activation – requests take effect immediately upon submission;
Minimum period – self-exclusion is set for a minimum of 1 year and cannot be canceled before expiration;
Permanent closure option – you may request permanent account closure, which we honor in all circumstances with no reopening permitted;
Withdrawal access – during self-exclusion, you can only withdraw money that was in your account before the request;
Additional protection – we strongly encourage self-exclusion from other gambling sites to maximize control over gambling behavior.

Find further support online

The following charities and associations can provide help and advice: